Technical Service

Detailed information is available in the CONTACT section.

 Technical Service enquiry

  Customer Service

Customer Service: +1 450-465-1113 or 1 877-762-8378

Return Merchandise Authorization (RMA)

To return equipment for verification, repair or calibration

Please contact any local distributor or Roctest customer service at  +1  (450) 465-1113  or +1 (877) 762-8378 or send us an RMA Request

RETURN MERCHANDISE

1. Please specify the instrument’s serial number, model and reason for the return.
2. Customer Service will issue a repair order and send a Return Merchandise Authorization (RMA) by email.
3. Please pack the instrument carefully. Roctest is not responsible for transportation damages.
4. Clearly indicate the RMA number on the shipment.
5. Return goods following the RMA instructions provided.

Calibration / Verification

Roctest recommends the calibration / verification of measuring instruments on a yearly basis. However, this determination remains the user’s responsibility based upon usage. Roctest advises that the period should not exceed 3 years for instruments with batteries and electronic components and 5 years for other measuring instrument.

Geotechnical Instrumentation Training

On Site & Field Service Training

• On-site training for installation and commissioning of vibrating wire and conventional instrumentation.
• On-site training for installation and commissioning of fiber-optic instrumentation.
• On-site training for on-site testing with devices such as Pressuremeter (GAM-II and TEXAM) and dilatometer (Probex) with qualified engineers and technicians supporting the analysis and interpreting the field results.
• Worldwide field services through facilities located in Canada, France and Switzerland.

REQUEST TRAINING 

Webinars & Videos

Product & Application Training

1. Webinar 02 – Case studies presentation: I35W Bridge in Minneapolis and Punggol EC26 Building in Singapore
2. Webminar 05 – Integrated Bridge Health Monitoring System
3. Webinar 06 – Pipeline Leakage Detection and Localization using Distributed Fiber Optic Sensing
4. Webminar 08 – Ship Health Monitoring Systems
5. Webminar 09 – Structural Health Monitoring for Buildings
6. Webinar 11 – AcTiMon Acceleration and Tilt Monitoring SystemD
7. Webinar 15 – Comparison between fiber optic and conventional instrumentation
8. Webinar 16 – Long-term bridge monitoring
9. Webinar 17 – Detection and localization of cracks with distributed sensing
10. Webinar 18 – Sensors for Cryogenic Applications
11. Webinar 20 – Leakage Detection Systems for toxic chemicals
12. Webinar 22 – Costs-Benefits analysis in SHM projects
13. Webinar 23 – Pressuremeters and other In Situ Testing Equipment
14. Webinar 24 – Dam and hydro-structure monitoring with FO distributed sensing
15. Webinar 26 – New SOFTWARE Package
16. Webinar 27 – Distributed strain monitoring for Dams and Levees
17. Webinar 28 – SOFO VII MuST Reading Unit
18. Webinar 29 – Harbours Structural Health Monitoring
19. Webinar 30 – Monitoring alkali-silica reaction in Val de la Mare dam with SOFO sensors
20. Webinar 32 – ATTS Automated Test System for High Reliability Pipeline Leak Detection
21. Webinar 33: SOFO system 2015
22. Webinar 35: DiView Configurator and DiView Lite
23. Webinar 36: Fabry-Perot FISO Sensors
24. Webinar 37: Introducing SOFO Lite
25. Webinar 38: 20 Years of SHM
26. Pressuremeter – TEXAM Pressuremeter – Introduction
27. Pressuremeter – TEXAS Pressuremeter Assembly – 2
28. Pressuremeter – TEXAM Pressuremeter Saturation – 3
29. Pressuremeter – TEXAM Pressuremeter Calibration – 4
30. Pressuremeter -PROBEX Dilatometer – Introduction
31. Pressuremeter – Probex Dilatometer Assembly – 2
32. Pressuremeter – PROBEX Dilatometer Saturation – 3
33. Pressuremeter – PROBEX Dilatometer Calibration – 4

Geotechnical Equipment Customization

Qualified engineers and technicians can help design a custom solution for specific requirements or application. Our Technical Department designs and engineers customized hardware and software solutions for projects with unconventional monitoring, data collection, or data storage and analysis requirements.

Our design team has developed custom systems for the following applications:

• Strain and temperature monitoring of coiled tubing for hydrocarbon exploration
• Monitoring systems for composite high-pressure gas tanks
• Riser monitoring systems for off-shore platform operations including vibrating wire strain sensors and vibrating wire conditioners
• Membrane roofing monitoring systems
• Real-time load monitoring during special events using fiber-optic sensors
• Concrete sample monitoring during curing and aging process
• Monitoring system for LNG storage tank with fiber-optic sensors for cryogenic applications (-175 Celsius degrees)
• Split load cell for force measurements in steel tendons
• Monitoring composite parts with fiber-optic strain sensors
• Convergence monitoring of a 3m diameter steel pipe submerged in water
• Miniature fiber-optic piezometer integrated inside packers

Please contact your Business Development Manager: